Registration Lead

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Job Description: Registration Lead

About the Event We are currently seeking a highly organized Registration Lead for a highly anticipated live event hosted by a popular app at a premier museum venue in Los Angeles.

Role Overview We are hiring a Registration Lead to take full ownership of the front-of-house guest intake experience. You will be responsible for the smooth and efficient check-in of approximately 400 attendees using Team Happily’s proprietary check-in technology. As the on-site Point of Contact (POC) for registration, you will oversee the setup of the entry flow, manage the check-in staff, and operate the digital kiosks and tablets.

Key Responsibilities

• Guest Intake: Lead the efficient check-in and welcoming process for a 400-person guest list, ensuring a premium first impression at the event entrance.
• Staff Management: Direct, train, and manage the on-site registration staff, ensuring they are positioned correctly and delivering excellent customer service.
• Technology Operation: Learn and master Team Happily’s check-in app software (which is highly intuitive) prior to the event, and serve as the main troubleshooter for any technical check-in issues on-site.
• Hardware Setup: Act as the on-site POC for the setup, operation, and teardown of all check-in hardware, including iPads, tablets, kiosks, and badge/credential stations.
• Flow Management: Establish and maintain the determined registration flow, managing crowd control and queueing to prevent bottlenecks at the museum entrance.

Requirements & Qualifications

• Proven experience as a Registration Lead, Front-of-House Manager, or Guest Services Manager for live events with 400+ attendees.
• Tech-savvy and highly comfortable learning new check-in software, as well as setting up and troubleshooting tablets and digital kiosks.
• Strong leadership and team management skills.
• Exceptional customer service demeanor with the ability to calmly resolve ticketing or guest list issues under pressure.

Application Requirements

• Please provide specific examples of past shows or events you have worked. For each example, you must include:
  • Your specific role/title
  • The total guest count
  • The location/venue of the event

Required Dates & Location

• Location: Los Angeles, CA (Museum Venue)
• Alignment & Training Meetings: 1-2 meetings minimum (Week prior to the event to learn the check-in software and entry flow)
• Load-In & Setup: November 10 (Registration footprint setup and hardware testing)
• Event Date: November 11