Line Producer

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The Special Events Logistics Manager provides administrative support to the Sales Department, including Senior Sales Manager, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales. The Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. They are to ensure a smooth and efficient process of an event from the SEO to the actual operation of the function. This position works closely with the Special Events Team in contract negotiations and servicing groups while being a liaison between Special Events and Operations team.

Essential Functions

• Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department.
• Provides administrative support and assistance to the Special Events Sales Team.
• Distribution of all internal and external correspondence.
• Maintains all departmental files.
• Assists department team members with Information Systems support.
• Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up).
• Coordinates with Production department on all production aspects needed for an event.
• Liaison between client and team members throughout event.
• Must maintain a neat, clean and well-groomed appearance (specific venue standard).
• Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift.
• Assures seamless transition for client from Sales Department to Operations Manager during event.
• Handle all aspects of the Special Event once the special event order (SEO) has been distributed.
• Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS.
• Assist Sales Manager(s) as requested with special needs by the client.
• Participate in meetings such as the SEO Meeting and Production Meeting.
• Due to the nature of the hospitality industry, you may be required to work varying schedules to reflect the business needs of the venue.

Accounting & Operational Support Functions

• Process all deposits and payments in a timely manner.
• Track payment statuses for all events with Sales Managers.
• Follow up on accounts receivable and provide monthly updates to the Director of Sales and Business Manager.
• Verify deposit and payment tracking schedules.
• Ensure proper execution and completion of all post-event paperwork, including Party Recap Sheets, Captain’s Reports, and receipts.
• Handle proper settlement or payment on the night of the event with the client, entering billing information into the POS to generate a final check.
• Manage staff hours to ensure event execution remains within budget.
• Maintain supply of digital and print sales kits and collateral materials.
• Collect and update digital content for event marketing.
• Generate competitive analysis reports on a quarterly basis.
• Distribute final contracted SEOs to appropriate parties.
• Assist in training staff regarding proper service techniques and etiquette.

Qualifications & Requirements

• High School Diploma required; College Degree preferred.
• Minimum of 1 to 3 years of experience in customer service or the hospitality industry.
• Entry-level knowledge of restaurant and venue operations, food preparation, and event procedures.
• Working knowledge of computer systems (Excel, Word, databases) and basic mathematical skills.
• Strong written and verbal communication skills, along with solid time management capabilities.
• Demonstrated ability to prioritize, organize, and thrive in a fast-paced, high-volume environment.