Registration Assistant

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Job Description: Registration Assistant

About the Event We are currently seeking enthusiastic and organized Registration Assistants for a highly anticipated live event hosted by a popular app at a premier museum venue in Los Angeles.

Role Overview We are hiring Registration Assistants to act as the welcoming face of our event and support the front-of-house operations. Reporting directly to the Registration Lead, you will be instrumental in processing the intake of approximately 400 attendees. You will utilize Team Happily’s proprietary check-in technology (which is highly intuitive) to ensure a seamless, premium, and efficient entry experience for every guest.

Key Responsibilities

• Guest Check-In: Operate digital kiosks and iPads to check in attendees swiftly and accurately using the provided event software.
• Frontline Hospitality: Serve as the first point of contact for attendees, providing a warm, professional, and premium welcome.
• Flow & Queue Management: Assist the Registration Lead in managing lines, directing foot traffic, and preventing bottlenecks at the museum entrance.
• Setup & Strike Support: Help the Registration Lead with the physical setup, testing, and teardown of the registration footprint, including stanchions, tables, tablets, and credential stations.
• Troubleshooting: Escalate any complex ticketing, guest list, or technical issues to the Registration Lead to maintain a steady entry flow.

Requirements & Qualifications

• Previous experience as a Registration Assistant, Brand Ambassador, or Front-of-House staff for live events, conferences, or high-end activations.
• Tech-savvy and highly comfortable using iPad/tablet-based check-in applications.
• Exceptional customer service skills with a friendly, patient, and highly approachable demeanor.
• Ability to stay on your feet and maintain high energy in a fast-paced environment.

Application Requirements

• Please provide specific examples of past shows or events you have worked. For each example, you must include:
  • Your specific role and working capacity at the event
  • The total crowd size/event capacity
  • The location/venue of the event

Required Dates & Location

• Location: Los Angeles, CA (Museum Venue)

• Alignment & Training Meetings: 1-2 meetings minimum (Week prior to the event to learn the check-in software and entry flow)

• Event Date: November 11th Times TBD multiple shifts